Total: $0.00
Taxes and shipping calculated at checkout
Dispatch Times: All domestic orders are dispatching within 1-2 business days, excluding weekends and Public Holidays.
Delivery Times: Shipping services are currently facing delays for all postage due to the effects of COVID-19. Some domestic parcels can expect delays at this time.
Express Post: Australia Post is no longer offering Next Day Guarantee due to high volumes and adherence to social distancing protocols. Please allow up to 5 business days for delivery of Australia Express Post Parcels.
|
Shipping Method |
Cost |
Delivery Timeframe |
|
Australia Post Express Post |
For orders within Australia, Express Post is $14.95. |
2-5 business days* |
|
Australia Post Standard Mail |
For orders of $150 and over within Australia, FREE Standard Shipping. |
4-10 business days
|
*If outside of the Express Next Day Network, please allow for possible delays.
Experiencing a delay? We recommend closely monitoring the tracking information provided to you by email for the latest updates regarding your parcel. Our team will continue to closely monitor all parcels and work with our shipping partners to ensure the delivery of all orders. See How Can I Track My Order?
Contact Us: If you have any questions about your parcel, please contact our Customer Care here hello@rockbyebaby.com
HOW CAN I TRACK MY ORDER?
All customers receive an automated tracking confirmation email within 1-2 business days making it simple for each customer to track the delivery of their parcel.
You can rest assured our team will dispatch your order within 1-2 business day. If you do not receive the tracking information with 2 business days, please check your junk inbox or contact our Customer Care at hello@rockbyebaby.com. We will be happy to provide you with an update if you have experienced a delay in a courier issuing tracking information to you.
ROCK-A-BYE BABY RETURNS AND EXCHANGE POLICY
Rock-a-Bye Baby pride themselves on customer satisfaction and customer care. We want you to be completely happy with your purchase.
If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original condition.
HOW DO I RETURN AND/OR EXCHANGE SOMETHING?
Online purchases can be returned via post. Please package the item/s securely and post to the address below. Please note we do not cover the postage cost. If you want to return or exchange, please contact us at hello@rockbyebaby.com.
MY ITEM IS FAULTY?
In the event that your item is faulty, then a replacement, a refund or store credit will be awarded. If the item is faulty please contact us at hello@rockbyebaby.com.
RETURN TO SENDER
If you give the wrong mailing address or do not pick up your parcel, and the package is returned to us, you will be liable to pay for shipping again.
RETURNS
Rock-a-Bye Baby
ATTN: Returns
Order No: Please supply your order number
3 Morton Avenue
Wellard, WA
6170
hello@rockbyebaby.com
Or please contact us using the Contact Form